Start with the problem, not the paperwork.
Choose the shortest path to an answer. Search known questions, learn the workflow, or send support enough context to investigate.
SUPPORT ROUTER
01
Name the issue
02
Find the right path
03
Keep the context
CHOOSE A PATH
Get to the useful part faster.
Different questions need different destinations. These routes keep product help, career guidance, and account support from competing for attention.
SELF-SERVE
Find a direct answer
Search billing, account, document, and product questions in the complete FAQ.
Search the FAQGUIDANCE
Learn the workflow
Use practical guides when the question is about the resume itself—not the software.
Browse guidesHUMAN HELP
Bring us the context
Send the request ID, what you expected, and what happened so support can investigate.
Contact supportSTART HERE
Four questions that unblock the next step.
A quick answer should resolve the next decision, not repeat the whole product tour.
Vivid drafts from the career information you provide and compares generated content with that source material. The checks reduce fabrication risk, but you should still verify every claim before applying.
Include the request ID, the affected page or document, what you expected, and the exact error. Do not email passwords, payment-card details, or other credentials.
No tool can guarantee that. Vivid uses conservative structure and standard headings to reduce common parsing problems, but employer systems and file requirements vary.
If Vivid cannot complete both the tailored resume and matching cover letter, the application-kit credit is returned. Contact support if the balance does not update.
WHEN YOU CONTACT US
Send the clue that shortens the investigation.
Include the page, what you expected, what happened, and a request ID when one is available. Do not email passwords or full payment details.